YBON LLC

BOOK NOW

Shipping Policy

Shipping Policy

Thank you so much for supporting YBON LLC. Each order is prepared with care, intention, and respect for your self‑care journey. Please take a moment to review our shipping policy so you know exactly what to expect when ordering from us.

Processing Time

YBON products are handcrafted in small batches with quality and freshness in mind.

  • Our in stock, ready-to-ship items process within 2-4 business days

  • Select items, including some whipped tallow products, balms, and skincare, may be freshly prepared at the time of your order to ensure the best experience. These items may require 3–7 business days for processing

Processing times do not include weekends or holidays. During launches, sales, or holiday periods, processing times may be slightly extended. We truly appreciate your patience as we create something special just for you.

Shipping Methods & Rates

Shipping rates are calculated at checkout based on your location and order weight.

Orders are shipped primarily via USPS. Once your order ships, you will receive a confirmation email with tracking information so you can follow your package every step of the way.

Delivery Time

Delivery times vary depending on your selected shipping method and destination. While we prepare your order with care, delivery timelines are managed by the carrier.

YBON LLC is not responsible for delays caused by the shipping carrier, weather conditions, or circumstances beyond our control, but we always encourage you to reach out if you have concerns.

Local Pickup

Local pickup may be available for select customers and locations.

  • Pickup instructions will be sent via email once your order is ready

  • Orders must be picked up within the communicated pickup window

  • Orders not picked up within this timeframe may be canceled without refund

Please bring your order confirmation when picking up your items.

Shipping Address Accuracy

Please double‑check your shipping address at checkout to ensure accurate delivery.

YBON LLC is not responsible for packages shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an address issue, the customer will be responsible for the cost of reshipping.

Heat Disclaimer (Tallow Products)

Tallow-based products are naturally sensitive to heat.

During warmer months or in extreme temperatures, items may soften or melt during transit. This does not affect the quality, safety, or effectiveness of the product.

  • Simply allow the product to cool and re‑solidify at room temperature

  • Avoid leaving products in hot vehicles or direct sunlight

By purchasing tallow-based products, you acknowledge and accept this natural characteristic.

Lost, Stolen, or Delayed Packages

Once your order has shipped and tracking information has been provided, delivery is handled by the shipping carrier.

If your package appears delayed or is marked as delivered but you have not received it, please reach out to us and we will do our best to guide you on next steps with the carrier. While YBON LLC cannot replace or refund packages once they are in the carrier’s possession, we are happy to support you through the claims process when possible.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery at support@ybonllc.com and include:

  • Your order number

  • Clear photos of the damaged item(s) and packaging

Approved claims may be eligible for a replacement or store credit, at our discretion.

Returns & Refunds

Due to the nature of handcrafted skincare and personal care products, all sales are final.

We do not accept returns or exchanges, and refunds are not issued once an order has shipped.
The only exception is for items damaged during transit, which must be reported within 48 hours as outlined above.

International Shipping

At this time, YBON LLC ships within the United States only.
We hope to offer international shipping in the future.

Contact Us

If you have questions about your order or shipping, please don’t hesitate to reach out. We’re here to help.

📧 support@ybonllc.com

Thank you for choosing YBON — Your Beauty, Our Nurturing.